1. Introduction

CarpetPro Restoration ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our carpet restoration services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

• Name, email address, and phone number
• Mailing address and location information
• Details about your carpet restoration needs
• Payment and billing information
• Communication history with our company

Automatically Collected Information

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Device information and operating system

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Process your service requests and send related information
• Generate invoices and process payments
• Email you regarding your service
• Fulfill and manage purchases, orders, payments, and other transactions related to your services
• Request feedback and contact you about your use of our website
• Improve our website, services, and customer experience
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

By Law or to Protect Rights

If we believe the release of information about you is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third-Party Service Providers

We may share your information with third parties that perform services for us, such as payment processors, email service providers, and analytics companies. These service providers are contractually obligated to use your information only for providing services to us.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Transmission of personal information to and from our site is at your own risk.

6. Contact Information You Provide

When you request a service quote or contact us through our website, we collect your contact information to respond to your inquiry and provide you with service information. We will only use this information to respond to you unless you have opted in to receive marketing communications.

7. Data Retention

We will retain your personal information for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which we use it.

8. Your Rights

Under applicable data protection laws, you may have the following rights:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to restrict processing of your information
• The right to data portability

To exercise any of these rights, please contact us using the information provided at the end of this policy.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser, though some website features may not function properly if cookies are disabled.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or other circumstances. When we make material changes, we will notify you by updating the "Last Updated" date of this Privacy Policy. Your continued use of the website following the posting of revised Privacy Policy means that you accept and agree to the changes.